EA Directory
Use the directory to find agencies and personnel, shortlist and compare agencies, and see warning categories [mom-ea-directory].
Agency discovery hub
Maid Agency Singapore: How to Verify, Shortlist, and Ask the Right First Questions
Use MOM's EA Directory first, then shortlist by service fit, process clarity, and careful first questions.
Quick answer
Verify first, then shortlist safely
Check MOM's EA Directory first, then shortlist by fit, service process, and agreement clarity [mom-ea-directory].
Speak only with registered EA personnel and ask about screening, matching, support, and terms [mom-ask-jaya].
Official sources
MOM official source
MOM is the source of truth for checking whether an agency is listed, whether personnel are registered, and how to interpret directory-visible performance and customer-rating signals.
Ask Jaya guidance
MOM recommends checking licensing, personnel registration, retention, matching process, support, and agreement clarity [mom-ask-jaya].
Hiring options
MOM frames agency support and direct hiring as distinct MDW hiring options [mom-hiring-options][mom-mdw-hub].
Verification before comparison
Before comparing service style, confirm the agency and staff member in MOM's directory [mom-ea-directory][mom-ask-jaya].
If the agency is flagged, pause and verify again [mom-ea-directory].
Check the agency in MOM's EA Directory.
Check the individual staff member as registered EA personnel.
Use the detailed verification gate before relying on licence or status claims.
Shortlist framework
A safe shortlist stays close to MOM's advice
For a careful first shortlist, prioritize agencies that can explain their process clearly without pushing you into a fast decision.
EA Directory visibility.
Personnel registration.
Screening quality.
Matching quality.
Support after placement.
Agreement clarity.
First questions
What you can ask first
The first conversation should stay light, practical, and non-sensitive.
Directory listing
Ask whether the agency is listed in MOM's EA Directory [mom-ea-directory].
Registered personnel
Ask who the registered personnel are and who will handle you [mom-ask-jaya].
Screening and matching
Ask how the agency screens, matches, and verifies relevant skills [mom-ask-jaya].
Support and agreement
Ask what post-placement support and service agreement terms are included [mom-ask-jaya].
What not to send yet
Do not send NRIC, passport, Work Permit, helper biodata, salary, or payment details in first contact.
Start with verification and service questions. Move private details later.
No identity records.
No helper biodata or salary records.
No payment proof.
No case-specific records before the relationship is clear.
Guided pathways
Choose the next route by what you are trying to decide
This page is the discovery hub. Use the verification gate when you need detailed licence or status checking.
Verify
Detailed verification gate
Check official records before trusting claims.
TransferTransfer helper route
Use when transfer timing and handover are central.
Direct hireDirect hire route
Use when you are considering direct hiring instead of agency comparison.
ContactProtected first contact
Send household need, timing, and reply method only.
Do not treat a sales pitch as proof
A polished sales pitch is not proof. Check the agency, personnel, and service signals in MOM's directory [mom-ea-directory][mom-ask-jaya].
A slower first step is safer than a rushed handoff.
Verify the agency first.
Verify the personnel first.
Keep private documents back until the route and relationship are clear.
Employer questions
FAQ
Short answers, source-linked where needed.
Is MOM's EA Directory enough to shortlist an agency?
It is the right starting point because MOM says the directory can be used to find employment agencies and personnel, and to shortlist and compare agencies [mom-ea-directory]. It should be followed by questions about screening, matching, support, and agreement terms [mom-ask-jaya].
What should I ask an agency in the first call?
Ask whether the agency is listed in the EA Directory, who the registered personnel are, how they screen and match helpers, what post-placement support they provide, and how their service agreement works [mom-ea-directory][mom-ask-jaya].
Should I send documents right away?
No. Start with route and fit questions first, and keep sensitive documents for later private follow-up.
Does customer rating data guarantee quality?
No. MOM's customer-rating page is best treated as a directory-visible signal to consider alongside other indicators, not as a guarantee [mom-customer-ratings][mom-ea-directory].
What this guide does not claim
Some claims need separate evidence and approval.
- Claims are limited to MOM-visible directory usage, agency-selection guidance, and hiring-route context.
- This page does not claim Anson Mae Manpower is licensed, does not state a licence number, does not compare Anson Mae Manpower against competitors, and does not provide fees or refund promises.
- Customer ratings are described only as directory-visible signals, not guarantees.
Official source links
Official source links
Last checked: 2026-05-29. Open the official source before relying on time-sensitive details.
Authority
Official sources
Checked
2026-05-29
Link mode
Direct source
MOM.gov.sg
[mom-ea-directory]
MOM: Employment agencies and personnel search
Official search for employment agencies and personnel.
Open MOM source Checked 2026-05-29. Source key: [mom-ea-directory].
MOM.gov.sg
[mom-ask-jaya]
MOM Ask Jaya: What should I look out for when picking an Employment Agency?
MOM guidance on agency selection, registered personnel, screening, matching, support, and terms.
Open MOM source Checked 2026-05-29. Source key: [mom-ask-jaya].
MOM.gov.sg
[mom-hiring-options]
MOM: Thinking of hiring an MDW? Here are your options.
Hiring route context.
Open MOM source Checked 2026-05-29. Source key: [mom-hiring-options].
MOM.gov.sg
[mom-mdw-hub]
MOM: Work Permit for migrant domestic worker
Top-level MDW Work Permit hub.
Open MOM source Checked 2026-05-29. Source key: [mom-mdw-hub].
MOM.gov.sg
[mom-customer-ratings]
MOM: Customer ratings for FDW-placing employment agencies
Customer-rating context for FDW-placing employment agencies.
Open MOM source Checked 2026-05-29. Source key: [mom-customer-ratings].
MOM.gov.sg
[mom-ea-hub]
MOM: Employment agencies
Employment agency licensing context.
Open MOM source Checked 2026-05-29. Source key: [mom-ea-hub].Read first. Send documents later.
Use guides to understand the route. Keep private records for the right follow-up.
- No public document uploads.
- No helper CV, passport, permit, medical, payment, salary, insurance, or identity files in first contact.
Connected guide layer
Open guide directory
Main guide map
Move by decision point across hiring, insurance, agency discovery, verification, and renewal.
01
Hiring
Hire a maid
Choose the hiring path before paperwork gets heavy.
Open guide 02 Eldercare Eldercare helperUnderstand the AIC eldercare support landscape before asking for help.
Open guide 03 Work Permit Work PermitUnderstand the Work Permit path before application or paperwork begins.
Open guide 04 Insurance Maid insuranceUnderstand insurance and bond basics before buying or renewing.
Open guide 05 Bond Insurance + bondSeparate MI, PAI, and security bond before buying a package.
Open guide 06 Renewal insurance Renewal insuranceCheck MI, PAI, bond, and package validity before renewal.
Open guide 07 Agency Maid agencyVerify first, then choose who to speak with.
Current guide 08 Agency Licensed agencyUse MOM records before trusting agency licence or personnel claims.
Open guide 09 Verify Verify a maid agencyCheck official records before trusting claims.
Open guide 10 Renewal Renew Work PermitCheck renewal readiness before the deadline pressure builds.
Open guide
Next action
Ask a simple first question
Need a careful first agency question?
Tell Anson Mae Manpower the hiring path you are considering, your timing, and the kind of helper support you need. Keep private documents back until the next step is clearer.