What support can include
- Direct-hire versus transfer route orientation
- Application-role and written-consent orientation
- Document-light first-contact preparation
- Protected handoff planning for later case-specific records
Direct-hire documentation
Already identified the helper? Start with direct-hire orientation
First clarify where the intended helper is now and whether she is already employed in Singapore. A helper who is already employed here may belong in the transfer route. An overseas situation may involve separate source-country or embassy requirements, but “import” is not treated as its own MOM pass category.
Start without sending identity documents
A good fit for
When this route is the useful starting point
- Households that have already identified the intended helper
- Families proceeding through a trusted personal introduction
- Employers considering a previous helper who is not currently employed in Singapore
- People who need route and documentation orientation rather than matching
The working sequence
A clear route before case-specific paperwork
-
Classify the situation
State whether the helper is overseas or already in Singapore, whether she is currently employed here, and the desired timing without sending personal records.
-
Orient the application route
Use current MOM instructions to identify who may apply, the written-consent boundary and whether the situation must route to transfer.
-
Prepare private follow-up
Only after the route is clear should a protected handoff identify which case-specific records are actually required.
What this public page does not confirm
- MOM remains the authority for employer and helper eligibility, the application and the Work Permit outcome.
- An MDW already employed in Singapore may require the transfer route; this page does not implement transfer depth.
- Embassy, overseas-government or source-country requirements require their own current primary authority.
- Do not send passport, Work Permit, IPA, medical, salary or payment records in first contact.
Route boundaries
Continue with the owner for the situation you actually have
Placement, direct hire, transfer, first-time preparation and agency verification answer different questions.
Compare routes
Start with the general hiring decision
Use the hiring guide if the distinction between placement, direct hire and transfer is still unclear.
Still need matching
Use the placement route
Placement remains the owner when the household has not yet identified the intended helper.
Already employed in Singapore
Route the case to transfer
Use the transfer guide for a helper who is already employed in Singapore.
Separate prerequisites
Check first-time employer and EOP steps
EOP and first-time employer preparation remain in the dedicated guide.
Separate trust job
Verify an employment agency
Agency verification is separate from deciding whether direct-hire support fits.
Related domestic-helper routes
Continue from the situation you actually have
Domestic helper placement
Still choosing a helper? Start with matching support
Placement helps a household that still needs matching review biodata, employment history and a respectful candidate-selection interview.
Transfer helper support
Service orientation for an MDW already employed in Singapore
Orient a direct or EA-assisted transfer without treating a public enquiry as consent, acceptance, eligibility, approval or a timing promise.
Start with a conversation
Start a direct-hire enquiry
Share the situation and preferred timing. Keep names, identity numbers and documents for the appropriate private follow-up.